To access Settings, select the option from the main menu - if you do not see the option you may not have been given permission to access the system settings. 


  • Click the 'Templates' tab to open the page
  • Click the 'New Template' button (#1 in image above) followed by 'SMS' from the menu, the new template screen will be displayed
  • Complete the new template page:
    1. Name your new template by adding a 'Description'
    2. From the 'Template Group' list, choose which group this template belongs to.
    3. Type your SMS message in the content box.
    4. Your message can be personalised with merge fields. Use the 'Search' box & 'Merge-field List' to help you locate the field you want i.e. [[patient.salutation]] will display the salutation from the patients record.
    5. As you type your message, the number of characters in your message and how many text message credits it will cost to send the message, are displayed below the content box.
    6. To view a live preview of your message template, click the 'Preview' button, you will be prompted to search for a patient so that the merge-fields can be updated. The preview will open in a new tab.
    7. You can 'Save' as you go along or 'Save & Exit' when you have finished