This Page covers the following:-


Previous Days Claims

Make sure claims from previous days are completed - 
Someone should be checking back previous days/months to make sure forms have been finished and Submitted successfully.   If never checked, then check further back.

Look for any ' Rejected ' or ' Ready to Claim ' or ' Data Entry in progress  ' .... (ie. any Not  Accepted  )

A List of Claims can be found and checked in either of two ways-

Business Intelligence –> NHS England - -

Change Dates & Refresh all claims to update Status

Choose Unfinished Claims

Choose Dates to check

 GOS1,GOS3,GOS4 etc all need checking.
 Graphical user interface, text, application Description automatically generated
 
Once a month check further back on GOS3, will they be collected? Claims can be written off - call for help with this.
(currently limited to 3 months to finish and submit these claims)


- or - Find and Check Claims in -

 Flex Home Screen - eGOS Widget **

Choose Dates above then..

Scroll down this List to look for those not green as   Accepted 


 ** You can add eGOS Widget to your login - Home Screen, this can help tracking claims :-
Helpdesk : Change/Remove Widgets – Optinet Help (freshdesk.com) 


_______________________________________________________________________________________

Claim Reports

If looking for Payments -Ensure Claims in Flex are up to date before running these reports .
Claims can be updated using Refresh Claims in Business intelligence, but Payment details
may well require PCSE CSV import, Each month, to update payment status and payment amounts.


There are various Popular Searches to check claims

 - List where Invoices show Claim, but no eGOS claim found (missing eGOS)
 -  List where eGOS  - but no Invoice found showing Claim (missing Voucher in Till)
 - Unfinished Claims, need sorting,  (not yet sent or Accepted)
 - Finished Claims (Paid or Going to be paid)
 - Checking claimed amount vs Paid value. gos3/4

- In Reporting -  here you can look for Claims by specific Status or Status’s

These reports can help with Checking eGOS against Vouchers put through Till see below :- Voucher Submission / Payment Screen 

The following link is a page explaining more about these Reports  

 -   Help for eGOS Reports Page : Optinet 


______________________________________________________________________________________________


Today’s Claims

End of Day - Have all claims been submitted? 


Use these two option below to check for claims that are not Accepted,

Business Intelligence –> NHS England - -
or
Flex Home Screen - eGOS Widget ** see above if not using Widget yet

Once done check how many claims Accepted and compare against Appointments in diary and/or Till Vocuhers put thru.

You can check claims against Till payments, for Vouchers put through Till as payment type. See Claims Reports help above.

Main Help Page for these processes below

( Help page for Todays Claims )



For any further help - call Flex Helpline - 0800 3102400