The instant messaging system in FLEX allows messages to be sent between users running the same instance of FLEX. For a ‘Local FLEX’ this will be all users in the practice, for ‘Hosted FLEX’ this will be all users within the group. Press F4 or choose Menu > FLEX Messaging to open the service up. Please see the video below for a 3 minute tuorial

Press + Start to create a conversation. You can add users by pressing Participants. Multi-select by holding down the Ctrl key, or add in a group - see How Do I Create Staff Groups? for more information on this.

You can type a message (up to 500 characters). Press the 'Eye' button to see if users have seen the message, or the 'Rubber' button to erase your message. You can X Close a conversation which you have started, or press Leave to leave a conversation you did not start.

To link in a patient, wrap their User reference with the hash symbol, e.g. Px User Ref 44 shown in the image below. 

Upon opening FLEX, if you have a new message, you will have an alert at the top of the system alerting you that you have a new message, and to press F4 to view it. For 'non instant' messaging, you may also be intersted in Staff Tasks