OPS will automatically reconcile and inform you of any missed payments, or errors around them. To see this, navigate to Schemes and choose OPS. All the data downloaded from OPS is shown in here, and you can Print the data. There is also an OPS Errors option for you to view any issues.

Some tips:

• When signing up a patient with a new scheme the patient and the practice will get a confirmation email. Therefore an email has to be chosen in FLEX. If the patient does not have an email address then you should put the practice email address in the field, but just be aware that you will get two confirmations.
• When setting up a scheme it is always preferable for the patient to sign a mandate, but alternatively when you create the scheme, you have a script (from OPS) that you can read out to the patient. If you haven’t got the script, please contact OPS.
• When changing payment amounts patient’s need to be informed AT LEAST 6 days before, but OPS always recommend 2 weeks. Any changes done to patient’s payment schedules needs to be before the 14^th (based on a bill date of 25^th), otherwise the changes will be won’t take effect until the following month.