When a patient has booked an appointment online, the appointment(s) will go into a holding area, accessible via a button at the top of the appointment screen. The button displays a count of the amount of online booking requested that require actioning.

You can double click any of the booking requests to view the full booking details and to see whether there is a match with another existing patient record on the system. If you right click the request, you can either Add To Flex Diary (the booking will be added to the diary within Flex, just like a normal appointment) or Remove Booking (for example, something has come up, and the appointment needs rescheduling).