On the Patient Record, press Update towards the top of the Patient window, the Patient Record will then "pop out" in a separate window. You can also update Patient details when you Add or Modify an Appointment they have booked.

Either way, make your necessary changes and then press Save. The button in the Patient Record is shown below:


FLEX requires validation on certain fields, especially contact details, to make sure that reminders and communication are sent to the right place. In the patient record:

  • Mobile phone numbers must be 11 characters and start 07
  • Email addresses require the @ symbol and a valid "Top Level Domain", for example .com, .net, .co.uk
  • Postcodes should be entered with a space between the parts on a new line, for example WR14 2AZ. 
  • Postcodes are entered in the last line of the Address box.