Only till lines that have not been cashed up can be voided; the void button appears greyed out if there are no items / payments that can be voided on the receipt. Till lines that have not been cashed up are displayed with an asterisk * on the till. This is to highlight what can be voided / changed. Voiding a sales item will also void any linked credits & discounts.
To Void An Item...
- Double click the item you wish to void on the till receipt.
- Enter your staff PIN when prompted. (Ability to do voids is controlled by staff roles)
- Tick the item(s) you wish to void and press Confirm.
Due to compliance with MTD (Making Tax Digital) which is outside of Optinet control, the functionality around voiding is limited to receipts which have NOT already been 'cashed up'.