The refunds window automatically opens after doing a credit or discount (if a refund is required).

·         You cannot refund more than the total payments / credits on the receipt.

·         Refunds can accommodate multiple payment types. e.g. £10 Cash and £20 Card

·         A refund reason can be chosen for reporting purposes

• Double click the payment you wish to refund on the till receipt.
• Enter your staff pin number when prompted. (Ability to do refunds is controlled by staff roles)
• Select the Refund option from the pop up menu.

Choose the Amount to refund and select the Payment Method. You can then press Add Refund. Once you are happy with your work, choose Confirm

If an NHS Voucher is to be refunded, press 'Refund Voucher' and enter the amount to be refunded in the amount column of the table. Whilst this is generally 100% of the voucher, you can enter a different amount.

Due to compliance with MTD (Making Tax Digital) which is outside of Optinet control, some of the functionality around credits and refunds may be limited if the receipt has already been 'cashed up'.