Welcome to the FLEX Academy. When you invest in FLEX, you don't just buy in to what you see on screen - you're buying into us too. Continuous improvement of our Customer Service offer means this portal provides the ability to quickly find the help you need for your FLEX query and the ability to Raise and Track support tickets online. 


Being a FLEX customer automatically enrols you into the 'FLEX Academy'. All the benefits included in your monthly charge and extra options are shown here. Raising a ticket online or checking the knowledge base should always be your first port of call, but if you need to speak to us, call our freephone number  below. 


Please take a couple of minutes to familiarise yourself with the content in the 'Welcome' and 'Training Hub' areas of our site.


0800 310 2400


You can find help and raise tickets online 24/7. If you need to speak to us, we are here Monday to Friday 8:45 - 5:30, Saturday 9:00 - Noon. We are not open on English Bank and Public Holidays.